It went very well. They were on time, courteous, and did the job in the amount of time they said. They also instructed me on the operation of the ventless gas stove. They made sure all the required county forms were processed for me. I called other companies for quotes and they did not call me back to make an appontment or they did not come at the set time. The only one that did come was three times higher than Waker. WE felt like we got our money’s worth with this company. We have used them before due to a severe gas leak and they did a good job then. We plan to continue using them due to the promptness, reasonable cost and realiabilty. read less